I totally forgot about this post which was on draft. So I thought I just publish it now to close the case.
Anyway, after my twitter session with the people over at Maybank (three weeks after they didn’t reply to my initial email and after a dedicated Maybank post ), they suggested that I send a copy of the original email to a specific email address and promise that there will be an official follow up.
Within one week I am happy to say that I received an official email from their Customers’ Feedback Management stating that the RM0.09 have been waived with effect from the date of the email.
So thank you Maybank though I have to say that I shouldn’t have needed to go through all this channel to get this done.
Cheerio…
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